NOW HIRING: Service Coordinator/Scheduler
Location: Santa Ana, CA
Full-Time | $27 – $40/hour (Based on Experience)

Do you thrive in fast-paced environments, love solving puzzles, and have a talent for logistics? We are in search of a Service Coordinator/Scheduler to serve as the central hub between customers, field technicians, and internal operations. Based in Southern California, this frontline role is critical to delivering seamless service experiences — from coordinating field visits to ensuring technicians are prepped, equipped, and ready to go.

What’s In It For You:

• Competitive pay: $27–$40/hour depending on experience
  • Health, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off (PTO) & Paid Holidays
  • Monday–Friday Schedule – Work-life balance built in
  • Career growth in a dynamic, technical environment

What You’ll Do:

• Field and respond to service calls and schedule technician visits
  • Use remote access tools to diagnose issues and determine onsite needs
  • Strategically route technicians to minimize drive time and maximize efficiency
  • Collaborate with project administrators to coordinate equipment installations
  • Place purchase orders for parts, tools, and job-specific materials
  • Prepare repair quotes and communicate cost estimates to customers
  • Follow up with customers post-service to ensure satisfaction
  • Review field documentation and support inventory tracking
  • Monitor technician compliance with department standards and report findings
  • Support operational leadership with additional administrative tasks

What You Bring:

• Bachelor’s degree preferred, but not required
  • Prior scheduling or dispatch experience strongly preferred
  • Customer service or administrative support experience
  • Knowledge of the aquatic or pool industry is a plus
  • Strong multitasking, organizational, and communication skills
  • Proficiency in Microsoft Office and business software systems
  • Ability to work well in a team and adapt to changing priorities

Physical Requirements:

• Frequent walking, sitting, reaching, and use of hands
  • Occasional lifting/moving of objects up to 50 lbs
  • Must be able to talk, hear, and adjust visual focus for computer work